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The Wigan Life Centre


Wigan Borough Council’s aim for the Joint Service Centre was that by 2010 customers will have better access to better quality public services and facilities.

. The project aims to create a unique public service ‘hub’ that will revitalize the town’s civic heart.

Services provided by the council, the police, the NHS, the fire service and community and
voluntary groups will all be accessible under one roof.

The facilities will include a Healthy Living Zone and an Information and Learning Zone. The former will house a 25-metre public swimming pool with moveable floor and separate beginners’ pool. The Information and Learning Zone will include a central library with separate children’s and teenage libraries, open-plan administration offices and piazza.

It will also include a one-stop-shop for all health and social care services which will provide a contact point for the council, its housing and leisure partners, the police, the NHS, the fire service and community and voluntary groups.

Morgan Sindall’s construction business placed a Register of Interest in the Skills Shop in The Arcade Shopping Centre on Millgate. Construction workers were invited to leave their name, contact information, home postcode and details of their industry experience. The information was then passed on to supply chain partners who may be looking for staff – with the aim of recruiting as many as possible from the Wigan area.

During the construction phase we have made it a priority to employ as many local people as possible. We had skills workshops and open days and formalised a local supply chain including the award of a £1m contract to a local, family owned, demolition company (Walter Forshaw).

As of the end of November 2009, 2 out of 3 people working on the site were from the Wigan area – the number rose in 2010, when the project was employing 300 people from the local area.

To reduce energy consumption, office accommodation has been situated between the main pool and the external walls of the Healthy Living Zone. This will provide insulation for the pool and harnessed heat will warm the offices during the winter months.

The Wigan Life Centre

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Key Features

Wigan Borough Council’s aim for the Joint Service Centre was that by 2010 customers will have better access to better quality public services and facilities, including:

• One stop shop and contact centre offering a convenient choice of access routes into a range of public services;

• Areas defined as “township” areas to provide information, help and advice at a local level;

• A complementary range of high quality, integrated public services dealing with the more complex or personalised issues;

• Enhanced provision within specific areas including health, crime and grime, central library and information centre;

• Rejuvenate democratic and community engagement;

• Add efficiency and value for money by the application of Business Process Re-engineering, customer relationship management, ICT Solutions and promotion of a competitive culture on service procurement;

• Wider regeneration gains with inward investment, employment and sustainable long-term investments.